Shipping policy

- Shipping Countries -

We currently offer International Shipping to the following countries: Australia, Canada, Chile,  Malaysia, New Zealand, Singapore, Taiwan, Thailand, the United Kingdom.

*If you would like to request shipping in countries that are not listed, please feel free to contact us. [Contact Us]

- Shipping Rate –

Shipping rates will vary depending on the country according to each international shipping service. Accurate delivery shipping prices are calculated during the checkout process.

- Dispatch Time -

All paid orders will be dispatched within 2-3 business days (except weekends and holidays).

- Shipping Time -

Registered/tracked shipping time: 9-25+ Days
Express shipping time: 3-7+ Days 

- About Taxes and Customs Fees –

The costs of any taxes and customs fees from delivery are the responsibility of the customer. We will NOT be held financially or legally responsible.

*Please note that you may need to pay remote area surcharges upon delivery if you live in areas that are not covered by the normal service area of the shipping zone area.

- Shipping Rate - July 14, 2025

Australia
Express shipping $35.00 AUD
Registered/tracked shipping $20.00 AUD
Registered/tracked shipping, pet mat, pet coat $35.00 AUD

Canada
Express shipping $32.00 CAD
Registered/tracked shipping $18.00 CAD
Registered/tracked shipping, pet mat, pet coat $34.00 CAD

Chile
Express shipping $27300.00 CLP
Registered/tracked shipping $16000.00 CLP
Registered/tracked shipping, pet mat, pet coat $29600.00 CLP

Malaysia
Express shipping RM 70.00 MYR
Registered/tracked shipping RM 42.00 MYR
Registered/tracked shipping, pet mat, pet coat RM 70.00 MYR

New Zealand
Express shipping $40.00 NZD
Registered/tracked shipping $22.00 NZD
Registered/tracked shipping, pet mat, pet coat $38.00 NZD

Singapore
Express shipping $21.00 SGD
Registered/tracked shipping $13.00 SGD
Registered/tracked shipping, pet mat, pet coat $22.00 SGD

Taiwan
Express shipping $380.00 TWD
Registered/tracked shipping $262.00 TWD
Registered/tracked shipping, pet mat, pet coat $421.00 TWD

Thailand
Express shipping ฿532.00 THB
Registered/tracked shipping ฿323.00 THB
Registered/tracked shipping, pet mat, pet coat ฿535.00 THB

United Kingdom
Express shipping £18.00 GBP
Registered/tracked shipping £10.00 GBP
Registered/tracked shipping, pet mat, pet coat £17.00 GBP